Personalization and automation: the levers for optimized application management
Managing applications for training programs is a complex challenge, involving many steps and stakeholders. How can admissions managers optimize this process by combining personalization and automation? Discover best practices for adapting the application process to each program, streamlining communication with candidates, and using data to refine the selection.
Summary :
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Adapt the process to each program
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Automate administrative tasks
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Streamline communication with candidates
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Use data to refine the selection
1. Adapt the process to each program
Configure tailor-made forms
Customizing application forms according to program specifics is essential for collecting targeted information. This allows admission managers to simplify the evaluation of profiles while reducing the time spent analyzing incomplete files.
For example, for short courses, the focus will be on professional experience and skills development objectives, while Executive MBAs will require a more in-depth analysis of academic background and managerial potential.
Distribute targeted informative content
Providing candidates with specific information (guides, testimonials, program sheets) helps them make an informed choice, thus increasing the rate of qualified applications. This also allows admission managers to better identify motivated profiles.
Integrate advanced assessment tools
Skills and personality tests allow for a more objective assessment of candidates. These tools generate automatic reports, helping juries to make more precise decisions, in addition to the academic file.
2. Automate administrative tasks
Filter and prequalify files
Automating the sorting of applications based on predefined criteria allows for efficient initial skimming. This alleviates the work of admissions managers by allowing them to focus on the most promising profiles.
Generate standard documents
Automating the sending of documents (summons, responses, agreements) is another efficiency lever. Admissions managers save time on repetitive tasks and can focus on supporting applicants.
3. Streamline communication with candidates
Set up automatic notifications
Automatic notifications (receipt confirmation, reminders, status updates) improve the candidate experience and reduce the volume of follow-up requests. This allows admissions teams to focus on higher value-added tasks.
Offer tailor-made support
Using chatbots to answer frequently asked questions eases the burden on teams while providing candidates with constant availability. Admissions managers can thus focus on more complex exchanges.
4. Use data to refine the selection
Establish predictive models of success
By analyzing past application data, admissions managers can identify predictive criteria for success and thus refine the selection of candidates.
Monitor the evolution of candidate cohorts
Analyzing cohorts over several years allows recruitment strategies to be adjusted based on emerging trends. Managers can thus anticipate needs and attract the best talent.
Conclusion :
For admissions managers, integrating personalization and automation represents a major efficiency gain. These approaches make it possible to offer candidates an optimized path while improving the selection of the most relevant profiles. The next step? Explore the potential of artificial intelligence to further refine these processes and anticipate the talents of tomorrow.